These terms govern the use of the RIDR platform: the RIDR app, the web portals at ridr.co and app.ridr.co and all connected services.
Version: 11 October 2026 · Deutsche Fassung
The platform is operated by RIDR LTD, Georgiou Karaiskaki 11-13, CARISA SALONICA, Flat/Office 102, Pervolia, 7560 Larnaca, Cyprus, registered with the Registrar of Companies, Nicosia, under HE 480366 (hereinafter RIDR). Contact: office@ridr.co. Further details in the legal notice.
RIDR is a brokerage platform. RIDR connects, in two sections:
RIDR is not a carrier. RIDR does not itself provide transport services, does not employ drivers and is not a party to the agreements concluded between users or between passenger and taxi company. The contract for the ride is concluded exclusively between the parties involved.
Territorial scope: Rides are brokered exclusively within the European Economic Area (EEA) and Switzerland. Registration is open to persons of legal age regardless of nationality and residence. However, the offering is addressed only to persons using the platform within this territory; we do not direct our offering at markets outside this territory.
Who you contract with (information under Art. 6a of Directive 2011/83/EU): In the ride-sharing section the drivers are private individuals, not traders; they have declared this to RIDR when registering. EU and national consumer-protection law therefore does not apply to the ride-sharing agreement between you and a driver. In the taxi section the taxi partners are traders; consumer-protection law applies to your contract of carriage with them, and the taxi partner is responsible for performing the carriage and for its fare. RIDR is a trader and is responsible only for the brokerage service described in these terms, for the verification and safety features and for the wallet settlement.
Ranking of search results: Rides and taxi offers are listed primarily by their match with your route and departure time (detour, distance to the pickup point, time difference); between equal matches, by the number of available seats, the rating average and, for taxi offers, the fare. RIDR does not accept payment for better placement.
Use of the platform requires an account. Only persons aged 18 or over may create an account. Exactly one account per person is permitted.
One phone per person: Every account is tied to exactly one mobile device and one verified phone number. Passing the account or the device to third parties for use is prohibited. A device change is possible via the procedure provided in the app.
Identity verification: Before the wallet is unlocked and before offering or booking rides, an identity verification is required, either via ID Austria or via a verification service such as Stripe or Didit (details and legal bases in the privacy policy). Only members whose vehicle has been verified via the registration certificate may offer rides. When registering as a driver you declare that you act as a private individual and not commercially.
You undertake to provide truthful information during registration and verification and to keep your data up to date. Accounts using forged or third-party documents will be suspended.
Details on data processing are set out in the privacy policy.
The user agreement with RIDR is concluded when you complete registration in the app and tap the button "Create account"; until then you can review your entries at any time and correct them using the back function. We confirm the registration by email or in the app. The text of the contract is stored by RIDR and is available at ridr.co/terms at any time; we recommend saving a copy. The contract can be concluded in German or English.
Before each booking, the app shows you the maximum total amount payable (cost contribution and service fee). A booking with an obligation to pay is only completed when you tap a button labelled "Book with obligation to pay" (or equivalent unambiguous wording); billing takes place after the ride is completed (Section 6).
RIDR is the trader for the brokerage service. RIDR's details, including its address, email address and registration data, are set out in Section 1 and in the legal notice.
If you are a consumer, you may withdraw from the user agreement with RIDR within 14 days of its conclusion without giving any reason. To do so, inform us (RIDR LTD, Georgiou Karaiskaki 11-13, CARISA SALONICA, Office 102, Pervolia, 7560 Larnaca, Cyprus, office@ridr.co) by an unequivocal statement, e.g. an email; you may use the model withdrawal form in the Annex, but it is not obligatory. To meet the deadline it is sufficient to send your statement before the period expires. If you withdraw, we will refund all payments received from you for the brokerage service without undue delay and no later than 14 days after we receive your statement, using the same means of payment you used.
Brokerage service for individual bookings: With each booking you expressly request RIDR to begin the brokerage service immediately. You acknowledge that the brokerage service is fully performed once the booking has been accepted and that you then lose your right of withdrawal in respect of that booking (Art. 16 (a) of Directive 2011/83/EU); the cancellation rules in Section 6 continue to apply regardless.
The ride-sharing agreement with a driver is a contract between private individuals; the contract of carriage with a taxi partner is a passenger-transport contract, to which the statutory right of withdrawal does not apply.
As a driver you may only offer a ride if you meet all of the following conditions:
Carrying unaccompanied minors is not permitted. The carriage of animals and luggage is agreed between the parties in the app.
The cost contribution serves exclusively as a share of the actual costs of a ride (in particular fuel or energy and wear). The driver sets their per-kilometre rate within the limits set by RIDR.
Hard cap: The platform technically caps the cost contribution so that it does not exceed the rates recognised as cost reimbursement. A profit for the driver from the ride-sharing section is excluded and is not permitted by the platform. The driver always bears their own share of the costs.
Before booking, passengers see the maximum amount of their cost contribution. Billing is based on the distance actually travelled together; the displayed maximum is never exceeded. If further passengers join, the individual share decreases according to the rules displayed in the app.
Note for drivers: whether and to what extent cost contributions are tax-free in the country of your tax residence is determined by the law there. The platform caps are chosen so that the contribution remains cost reimbursement; the tax assessment of your income is your responsibility.
A booking request is accepted automatically or manually depending on the driver's setting. Upon acceptance, the ride-sharing agreement between driver and passenger is concluded; the cost contribution is reserved via the wallet.
When boarding, passengers confirm the booking by scanning the QR code. The boarding log serves the safety of everyone involved. Persons without a valid booking must not be taken along; drivers may only carry persons with confirmed boarding.
A ride is billed only after it has been completed (Section 3a). Cancelling is free of charge for passengers and drivers: if a booking is cancelled before the ride starts, neither a cost contribution nor a service fee is collected, and any reservation is released. Your statutory rights remain unaffected.
Repeated short-notice cancellations or no-shows harm the other parties and may lead to measures under Section 11, up to suspension of the account.
Payments on the platform are cashless via the wallet. The following applies:
For top-ups and payouts, Stripe's terms may require additional checks (Know Your Customer). Without a completed check, payouts are not possible.
In the taxi section RIDR brokers transport orders to commercial taxi companies. The following applies:
RIDR provides safety features, including an SOS alarm with recording, route deviation detection, code word and duress alarm as well as QR boarding. By using the platform you acknowledge that audio and video recordings of the ride may be created when an SOS alarm is triggered; the recordings are encrypted and sealed and are unsealed only for the investigation of a reported incident or on a legal basis (details in the privacy policy).
You undertake to treat other users respectfully and not to use the platform to violate the rights of third parties or legal provisions. Prohibited in particular are harassment, discrimination, fraudulent behaviour, circumvention of the booking system and posting unlawful content.
After a ride, the parties can rate each other. Ratings must relate to actual shared rides and must be truthful. RIDR may remove ratings that are evidently abusive, unlawful or unrelated to a ride. Ratings can only be submitted by members whose booking was confirmed by QR boarding and whose ride was completed; this is how RIDR ensures that ratings originate from people who genuinely shared the ride. RIDR does not buy, selectively solicit or suppress ratings; only those removed under this Section are not displayed. In-app messages may be checked automatically for fraud and safety patterns; they are not analysed for advertising purposes.
In case of violations of these terms, RIDR may react in a graduated manner according to severity and repetition: notice, warning, restriction of individual features, temporary suspension or permanent termination of the account. In cases of imminent danger (in particular safety incidents, fraud, forged documents) an immediate suspension is possible. RIDR uses automated tools to detect fraud, document forgery and safety risks; every permanent measure is reviewed by a human (Section 10 of the privacy policy).
We inform you of a suspension or removal of content with a statement of reasons under Art. 17 of Regulation (EU) 2022/2065 (the facts and circumstances, the contractual or legal ground relied on, whether automated means were used, and your redress options), unless the law requires otherwise. Before a permanent suspension, a human reviews the case. You can object to any decision and request a review: office@ridr.co. Complaints are handled free of charge, by qualified staff and not solely by automated means, within a reasonable time; where a complaint is upheld, the measure is reversed without undue delay. You may also bring the matter before the courts (Section 15) and, where available, before an out-of-court dispute-settlement body certified under Art. 21 of Regulation (EU) 2022/2065.
You can report unlawful content at any time to the same address (contact point under the Digital Services Act, see legal notice). A notice should contain: an explanation of why you consider the content unlawful; the exact location of the content (e.g. the profile, ride or message concerned); your name and email address (except for content involving sexual abuse or exploitation of minors); and a statement that the notice is made in good faith. We acknowledge receipt, process notices diligently and without undue delay, and inform you of our decision and the available redress options.
You can delete your account at any time without notice in the app. Existing bookings must be completed or cancelled beforehand; balances are paid out or refunded in accordance with Section 7.
RIDR owes the brokerage service with the diligence of a proper platform operator, in particular the verification and safety features described. RIDR does not owe the performance, punctuality or quality of the rides; the drivers or the taxi companies are responsible for these.
Verifications (identity, vehicle) mean that the check under the described procedure was successful; RIDR does not guarantee a person's behaviour beyond that.
RIDR is liable without limitation for intent and gross negligence and for damage to life, body and health. In cases of slight negligence RIDR is liable only for the breach of essential contractual obligations and limited to the foreseeable damage typical for the contract. Mandatory statutory liability rules, in particular in favour of consumers, remain unaffected; the same applies to your statutory rights in respect of the conformity of the app and the portals as a digital service (Directive (EU) 2019/770; in Cyprus Law 155(I)/2021).
Drivers in the ride-sharing section are themselves responsible for valid insurance cover of their vehicle. Liability arising from road traffic is governed by the general rules and lies with the parties to the ride.
RIDR grants you, for the duration of your account, a simple, non-transferable right to use the app and the portals for your own, non-commercial purposes (taxi partners: in accordance with the partner agreement). All rights in the software, trademarks and content of the platform remain with RIDR. Reverse engineering, automated scraping and using the platform to build competing services are prohibited unless mandatorily permitted by law.
For content you post (e.g. profile picture, ratings) you grant RIDR the simple right of use necessary to operate the platform. You remain responsible for your content.
RIDR may adapt these terms when features, the legal situation or the range of services change. We give notice of changes at least 30 days before they take effect, in the app or by email. If you do not object before the effective date, the amended terms apply; we expressly point this out, and the consequences of your silence, in the notice. If you object, or if a change to the app or the portals negatively affects your access to or use of them in more than a minor way, you may terminate the user agreement free of charge within 30 days of the notice or of the change; the last paragraph of Section 11 applies accordingly. Changes are made at no additional cost to you, do not apply to bookings already made and do not affect your statutory rights. Changes that are solely in your favour or that are required by law may take effect immediately.
The law of the Republic of Cyprus applies. If you are a consumer with habitual residence in the EU, the mandatory consumer protection provisions of your state of residence and the courts provided for there remain unaffected. As a consumer you may also bring claims before the courts of the state in which you are domiciled (Arts 17 to 19 of Regulation (EU) No 1215/2012; for consumers in Switzerland, Arts 15 to 17 of the 2007 Lugano Convention), and RIDR may bring proceedings against you only before those courts. For all other users the courts of Larnaca, Cyprus, have exclusive jurisdiction.
Please address complaints first to office@ridr.co; we reply within a reasonable time. RIDR is neither legally obliged nor has it committed to take part in proceedings before consumer alternative dispute resolution bodies within the meaning of Directive 2013/11/EU; if we cannot resolve your complaint, we will tell you whether we are willing to take part in such a procedure in your case (Art. 13 (3) of that Directive). The competent ADR entities in Cyprus are listed by the Consumer Protection Service of the Ministry of Energy, Commerce and Industry (consumer.gov.cy), which is also the competent authority for consumer complaints against RIDR.
These terms exist in a German and an English version. For users in Austria, Germany and Switzerland the German version (ridr.co/agb) prevails; otherwise this English version applies.
Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.
(Complete and return this form only if you wish to withdraw from the contract.)
To RIDR LTD, Georgiou Karaiskaki 11-13, CARISA SALONICA, Office 102, Pervolia, 7560 Larnaca, Cyprus, office@ridr.co:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): __
Ordered on (*)/received on (*): __
Name of consumer(s): __
Address of consumer(s): __
Signature of consumer(s) (only if this form is notified on paper): __
Date: __
(*) Delete as appropriate.