Answers to the most common questions, and a way to reach us. Deutsche Fassung
Please tell us the phone number you sign in with and what exactly happened. That helps us find the cause much faster.
If it still does not arrive, write to us. We can see whether the message was triggered on our side at all.
Before sending the code, RIDR verifies that the request comes from a person. If a box to confirm appears, tap it once. If the check fails, closing the app completely, reopening it and trying again almost always helps.
RIDR arranges private ride sharing. What passengers pay is a contribution to the cost of the journey, not a fare. The amount depends on the distance travelled and is shown to you before you book. RIDR is not a carrier and does not provide transport itself.
Add the town as well, so “Hauptplatz Feldkirchen” rather than just “Hauptplatz”. Suggestions near you always appear first. If a place cannot be found at all, send us the address and we will add it.
In an emergency call 112 first. RIDR is not an emergency service.
The app also has an emergency button. It alerts the contacts you have stored, shares your location and, if you choose, secures a recording of the situation. That recording is encrypted and is only decrypted at the request of the authorities.
You can do this at any time in the app, without going through us:
Your personal data is then removed. Records we are required by law to keep, such as rides that have been settled, remain stored for the statutory period. The details are in our privacy policy.
A message to privacy@ridr.co is enough. We reply within the statutory period.
Behaviour that breaks our rules can be reported directly in the app, on the ride itself or in the person's profile. If it is urgent, also write to support@ridr.co with the date of the ride.